Not just another fish story
Cold and dreary. That’s how manager Mary Jane Ramirez saw
things at her Seattle workplace. In Fish!, a powerful motivational parable
by Lundin, Paul & Christensen, Mary Jane is put in charge of turning a
lethargic, listless and unhelpful department into an effective team.
Things don’t look promising for Mary Jane until she takes a walk to Pike
Place Market, Seattle’s world famous and highly successful market, known
for its fun atmosphere and great customer service. By watching the fishmongers,
she learns some very simple lessons in human nature, and by applying those
lessons she discovers the secret to team-building and creating a truly enjoyable
and effective workplace. The effects are nothing short of miraculous!
If you’re like many of us, maintaining excellence and morale in the workplace
is a very real and sometimes difficult issue. Employees can quickly lose interest
if they’re charged with repetitive tasks. Customer service can suffer
and with it, so can your earnings.
Strong motivational messages can help companies discover new ways to solve
problems and produce higher morale, happier customers, and a stronger bottom
line. But companies must be willing to ask tough questions of their employees
and customers. It’s important not to rely on guesswork.
Keeping in mind the lessons learned from this very believable fish story, SRA
asks the right questions and properly interprets the results. We can measure
how you are perceived by your employees and customers; where you’re
succeeding and where there is room for improvement.
We also encourage you to explore motivational material like Fish! and to embrace
programs that will produce the best results for your company, your employees,
and most importantly, your customers. ‡
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